Account Opening and Grievance procedure
All investors desiring to register with our company are required to contact our office to obtain the mandated specified Client Registration Form and comply with Know Your Client (KYC) guidelines. All specified documents are required to be submitted and verified. Client registration charges have to be paid and client bank account would be verified by penny drop or other mechanism. Client details shall be entered into the back office, risk management system, NSE UCC, BSE UCC, KRA, CKYC and other databases as specified by regulations. The investor has to specifically include and/or exclude exchanges and segments where the investor desires or does not desire to trade, as mandated by regulations. Once all these formalities are completed, and margin requirements are met, the investor client can commence transactions.
For updating investor data, the investor has to inform us in writing or by email from registered email id.
In the event the client desires to close the trading account with our company, the client has to clear all dues, and inform us in writing or by email from registered email id to close the trading account. Thereafter the company shall close the investor trading account and make the investor UCC inactive in all the above databases.
STEP BY STEP PROCEDURE FOR OPENING ACCOUNT, FILING COMPLAINT ON DESIGNATED EMAIL ID, FINDING OUT STATUS OF COMPLAINT
Account Opening procedure with Flowchart
All investors desiring to register with our company are required to contact our office to obtain the mandated specified Client Registration Form and comply with Know Your Client (KYC) guidelines. All specified documents are required to be submitted and verified. Client registration charges have to be paid and client bank account would be verified by penny drop or other mechanism. Client details shall be entered into the back office, risk management system, NSE UCC, BSE UCC, KRA, CKYC and other databases as specified by regulations. The investor has to specifically include and/or exclude exchanges and segments where the investor desires or does not desire to trade, as mandated by regulations. Once all these formalities are completed, and margin requirements are met, the investor client can commence transactions.
For updating investor data, the investor has to inform us in writing or by email from registered email id.
In the event the client desires to close the trading account with our company, the client has to clear all dues, and inform us in writing or by email from registered email id to close the trading account. Thereafter the company shall close the investor trading account and make the investor UCC inactive in all the above databases.
Investor contacts our office, completes Client Registration Form with supporting documents
Our office processes Client Registration Form, updates backoffice, Exchange UCC, KRA, CKYC
Our office emails welcome letter to Investor. Investor can trade from next trading day
Procedure for filing complaint with designated investor grievance email id with Flowchart
All investors desiring to file complaint against us can either visit our office and enter their grievance in the Complaint Register maintained in our office or can visit our website, click link and file investor grievance on designated email id. All such online investor grievances are serially noted in the Complaint Register maintained in office for proper tracking.
For checking status of investor grievance, investor can visit our office to check status in the Complaint Register or can check investor’s registered email id for resolution email sent by our office.
Investor desiring to file complaint clicks investor grievance email id on our website and emails complaint on this email id
Investor checks resolution email sent from designated investor grievance email id
Procedure for finding status of complaint with designated investor grievance email id with Flowchart
Investor who has filed investor grievance on designated email id sends reminder to the designated email id if grievance is not resolved or replied within 7 days. The Compliance Officer tracks all investor grievances received and noted in Complaint Register maintained in our office and replies to each investor’s registered email id within 7 days informing status of the complaint.
Investor sends reminder email to designated investor grievance email id if no resolution or reply email received within 7 days
Compliance Officer tracks all investor grievances received and noted in Complaint Register and replies within 7 days