S.No.

Activities

Expected Timelines

1.

KYC entered into KRA System and CKYCR

10 days of account opening

2.

Client Onboarding

Immediate, but not later than one week

3.

Order execution

Immediate on receipt of order, but not later than the same day

4.

Allocation of Unique Client Code

Before trading

5.

Copy of duly completed Client Registration Documents to clients

7 days from the date of upload of Unique Client Code to the Exchange by the trading member

6.

Issuance of contract notes

24 hours of execution of trades

7.

Collection of upfront margin from client

Before initiation of trade

8.

Issuance of intimations regarding other margin due payments

At the end of the T day

9.

Settlement of client funds

30 days / 90 days for running account settlement (RAS) as per the preference of client.

If consent not given for RAS  –  within 24 hours of pay-out

10.

‘Statement of Accounts’ for Funds, Securities and Commodities

Weekly basis (Within four trading days of following week)

11.

Issuance of retention statement of funds/commodities

5 days from the date of settlement

12.

Issuance of Annual Global Statement

30 days from the end of the financial year

13.

Investor grievances redressal

30 days from the receipt of the complaint